Support
How can we help?
Find answers to common questions below. For anything else, use the contact details at the bottom of this page.
Recovery & Case Help
I lost my owner access link. How do I get back in?
When you submitted your case, a confirmation email was sent containing your Owner Portal link. Search your inbox for an email from noreply@whiskeralert.com. If you cannot find it, email support@whiskeralert.com with your case ID (visible in the page URL) and we will resend the link.
How do I close or archive my case once my pet is found?
Open the Owner Portal using your access link, then use the “Mark as Found” button. This removes your case from the public listings and stops alert notifications. Your data is retained for 90 days before being permanently purged.
Someone sent me a sighting — how do I respond?
Sighting reports appear in your Owner Portal. You can review photos and location details there. A secure message button lets you reply to the reporter without sharing personal contact information.
Can I update my case details after submitting?
Yes. Open your Owner Portal and use the Edit case option. Changes update the public listing immediately. If you need to replace the photo, contact support.
My case expired. Can I reopen it?
Cases are set to expire after 90 days to keep listings accurate. If your pet is still missing, submit a new report and reference the original case ID. Email support if you need the old sighting history retrieved before it is purged.
Technical Help
A page failed to load or returned an error.
Copy your case ID from the URL, then visit the Error & Recovery page for a guided retry. If the problem persists after a refresh, email support with the case ID and a screenshot.
Push notifications stopped working.
Push notifications require browser permission and an active service worker. Try re-enabling them via your browser’s site settings for whiskeralert.com. On iOS, push is supported in Safari 16.4+ and requires the app to be added to your Home Screen.
The map isn’t showing a location pin.
A location pin appears only if GPS coordinates or a precise address was provided at submission time. If no pin is visible, the location data was not included in the original report.
I submitted a sighting — where can I view it?
Visit My Sightings using the link in your sighting confirmation email. You can review the status of each sighting report you submitted.
Privacy & Data Rights
Under Canada’s PIPEDA, you have the right to access, correct, or delete personal information we hold about you.
See our full Privacy Policy for retention periods and third-party details.
Report Harmful Content
If you see a report or message that violates our Terms of Service §6 — including animal cruelty imagery, doxxing, scam solicitations, or commercial spam — email support@whiskeralert.com with:
- The URL or case ID of the content in question.
- A brief description of the violation.
- A screenshot if possible.
We review all reports and will take action within 48 hours for urgent safety concerns.